Knky Rabbit Cancellation & Return Policy
At KNKY Rabbit, we craft experiences with intention, intimacy, and care. Our policies are designed to honor that same energy — with clarity, fairness, and respect for the nature of what we offer.
ORDER CANCELLATIONS
Unshipped Orders: You may cancel any physical product order that has not yet shipped by contacting us promptly.
Shipped Orders: Once an order has been shipped, we are unable to process cancellations.
RETURNS & EXCHANGES
Final Sale Items: Due to health and hygiene standards, adult toys, lingerie, and swimwear are final sale and cannot be returned or refunded.
Eligible Returns: Other tangible, non-intimate items may be returned within 14 days of delivery for store credit or a refund, provided they are unworn, unwashed, unaltered, and in their original packaging with all tags attached.
Exchanges: We do not process direct exchanges. Store credit can be used to place a new order.
Return Abuse: Items returned that show signs of wear or repeated returns may be refused. Accounts flagged for return abuse may be restricted from future purchases.
CLUB TICKETS & MEMBERSHIPS
Non-Refundable: All event tickets, memberships, and digital content (including videos, subscriptions, images, etc.) are non-refundable.
Patron Support Requests: We understand that life can shift. Requests for refunds on digital or subscription-based items may be submitted to our Consumer Support team and are reviewed on a case-by-case basis.
Membership Revocation: KNKY Rabbit reserves the right to revoke any club membership or event access without refund if a member violates our community guidelines, safety agreements, or house rules. Membership is a privilege, not a guarantee.
SUBSCRIPTION & BILLING CANCELLATION
You may cancel recurring billing at any time by:
Visiting www.knkyrabbit.com
Emailing [email protected]
Calling our support line: 213-538-2418
We do not offer prorated refunds for partially used memberships.
Access is personal and non-transferable. Sharing membership or login credentials is strictly prohibited.
CHARGEBACKS & DISPUTES
We carefully review all chargebacks and dispute claims. Accounts with unjustified disputes or suspected fraud may be denied future access.
AGE & CONTENT AGREEMENT
KNKY Rabbit includes age-restricted material. By entering the site or participating in events, you affirm that you are of legal age and agree to our full terms and conditions.
POLICY UPDATES
Policies are subject to change without prior notice. By using our services or attending events, you agree to the most current version of this policy.
Questions or support needs?
Email us at [email protected]